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Delivery & Shipment fees

Shipment fees for Mainland France
For deliveries in mainland France only, post and packaging are free with a minimum order of 120 €.

Shipment fees for Europe: 18,90 €
Andorra, Austria, Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland, Gibraltar, Germany, Greece, Hungary, Irland, Italy, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Portugal, United Kingdom, Saint Marin, Slovakia, Slovenia, Spain, Sueden, Switzerland, Vatican.

Shipment fees for  the rest of the world: 24 €
Algeria, Australia, Belize, Belarus, Brazil, Brunei, Bulgaria, Canada, Cap Verde, China, Egypt, Equator, Fidji Island, Hong Kong (China), Iran, Island, Israel, Japan, Jordania, Kuwait, Lebanon, Lybia, Maldives, Mali, Marocco, Mauritius, Mexico, Nepal, New Caledonia, New Zealand, Oman, Panama, Qatar, Russia, Seychelles, Syria, Thailand, Tunisia, Turkey, Tuvalu, Ukrain, United Arab Emirates, United States of America, South Corea, South Africa, Saoudi Arabia. Please note that this price does not include custom fees.

We do not send to PO box addresses.

How is delivery made?
All items are sent to mainland France by Colissimo with Insured Value or Colissimo International with Insured Value. The average delivery time for metropolitan France is 4 days, taking up to 5 to 8 working days to reach any other point in the world.

What are delivery times?
Delivery times are mentionned at the bottom of the product page and vary according to our jewellers's stocks. Please contact us by phone (+ 33 1 44 55 08 90) if you order requires to be treated rapidly (birthdays, particular events, etc).

Can I cancel my order if I’m not satisfied?
You are in your legal rights to cancel your order up to 7 days following receipt of your purchase. The return delivery costs will be met by the client and the item must be returned as new, unused, in its original packaging with all documents, including the warranty.
The cost of your purchase will be reimbursed in a period of not more than 10 days from our receipt of the item. You may also change your order and we will do our utmost to find the piece of jewellery that fits your expectations. All returns are the responsibility of and paid for by the customer.

In the event of items being damaged in transit:

All the jewellery items sold on our site are made to the highest standards of quality and subject to the strictest controls. However, if you receive a damaged or defective item, please contact our customer service within 48 hours of receipt of delivery. The Boutique des Joailliers must be informed of any problem, by fax or email. Don’t forget to give us your order reference number as well as your email and telephone number. If you can see the package is damaged on delivery, refuse to take delivery of the package and contact us immediately.  The damaged or defective item should be returned, new and unused in its original packaging with all documents, including the warranty. A replacement will be supplied to you as quickly as possible.

The cost of return delivery is the responsibility of the customer, but will be reimbursed by La Boutique des Joailliers.