Shipment fees for Mainland France
For deliveries in mainland France only, post and packaging are free with a minimum order of 120 €.
Shipment fees for Europe: 18,90 €
Andorra, Austria, Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland, Gibraltar, Germany, Greece, Hungary, Irland, Italy, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Portugal, United Kingdom, Saint Marin, Slovakia, Slovenia, Spain, Sueden, Switzerland, Vatican.
Shipment fees for the rest of the world: 24 €
Algeria, Australia, Belize, Belarus, Brazil, Brunei, Bulgaria, Canada, Cap Verde, China, Egypt, Equator, Fidji Island, Hong Kong (China), Iran, Island, Israel, Japan, Jordania, Kuwait, Lebanon, Lybia, Maldives, Mali, Marocco, Mauritius, Mexico, Nepal, New Zealand, Oman, Panama, Qatar, Russia, Seychelles, Syria, Thailand, Tunisia, Turkey, Tuvalu, Ukrain, United Arab Emirates, United States of America, South Corea, South Africa, Saoudi Arabia.
We do not send to PO box addresses.
How is delivery made?
All items are sent to mainland France by Insured Value, excetp for United States (Collissimo International). Insured Value is the safest way and takes about 5 days to reach any point in the world. We will contact you by phone or by email to keep you informed of when you can expect to receive your piece, or alternatively, to suggest a possible replacement.
In the case of tailor-made pieces or sizing/resizing, you will be informed of the expected delivery date at the time of your ordering, via telephone by a member of our customer service staff.
Can I cancel my order if I’m not satisfied?
You are in your legal rights to cancel your order up to 7 days following receipt of your purchase. The return delivery costs will be met by the client and the item must be returned as new, unused, in its original packaging with all documents, including the warranty.
The cost of your purchase will be reimbursed in a period of not more than 10 days from our receipt of the item. You may also change your order and we will do our utmost to find the piece of jewellery that fits your expectations. All returns are the responsibility of and paid for by the customer.
In the event of items being damaged in transit:
All the jewellery items sold on our site are made to the highest standards of quality and subject to the strictest controls. However, if you receive a damaged or defective item, please contact our customer service within 48 hours of receipt of delivery. The Boutique des Joailliers must be informed of any problem, by fax or email. Don’t forget to give us your order reference number as well as your email and telephone number. If you can see the package is damaged on delivery, refuse to take delivery of the package and contact us immediately. The damaged or defective item should be returned, new and unused in its original packaging with all documents, including the warranty. A replacement will be supplied to you as quickly as possible.
The cost of return delivery is the responsibility of the customer, but will be reimbursed by La Boutique des Joailliers.